The refund does not apply to any damages incurred as a result of viruses. Any refund will be net of any discounts or refunds received and less any shipping, handling and applicable taxes, except in certain states and countries where shipping, handling and taxes are refundable. ![]() Or, if your bundled purchase contains a qualifying Norton subscription with a non-Norton or non-LifeLock product, your refund will be limited to the Manufacturer’s Suggested Retail Price (MSRP) of only your Norton qualifying subscription for the current term, not to exceed the total bundled price paid. If you have a Norton bundle (a qualifying subscription purchased with another Norton or LifeLock offering), your refund will be limited to the Manufacturer’s Suggested Retail Price (MSRP) of your qualifying Norton subscription for the current term, not to exceed the total bundled price paid. If a Norton agent is unable to remove the virus from your device, then you may receive a refund based on the actual price paid for the current term of your qualifying Norton subscription. Virus Protection Promise: To be eligible for the Virus Protection Promise, you must have a qualifying Norton subscription and unless you have Norton Small Business, you must also have purchased, renewed or upgraded that Norton subscription directly from Symantec, or activate automatic renewal with Symantec.PassMark Software, “Consumer Security Products Performance Benchmarks (Edition 1),” November 2017 PassMark Software, “Consumer Security Products Performance Benchmarks (Edition 2),” – November 2018 ![]()
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